Release Date: August 27, 2025
Issued by: Yuyuan International Logistics
In today’s world where global supply chains remain fraught with uncertainties, international logistics is no longer a simple transaction of "moving goods from Point A to Point B". Customers’ core needs are shifting from basic transportation to high reliability, full-process visibility, and outstanding after-sales support. Recognizing this profound transformation, [Yuyuan International Logistics], a leading international logistics service provider, officially announced today the comprehensive upgrade of its global after-sales service system. The initiative aims to turn "customer problems" into "opportunities for trust" and redefine the new standards for logistics services.
I. Confronting Core Challenges: Insights into Common After-Sales Issues in International Logistics
Based on big data analysis of the industry, [Yuyuan International Logistics] has summarized the most common types of after-sales issues in international logistics:
- Delayed handling of abnormal situations: When shipments encounter abnormal incidents such as flight delays, customs inspections, or weather disruptions during transportation, customers cannot receive proactive notifications in a timely manner, resulting in passive waiting and anxiety.
- Lengthy and cumbersome claim settlement processes: In cases of shipment damage or loss, traditional claim settlement processes require the submission of a large number of paper-based proofs, involve long communication chains, and have prolonged compensation cycles, consuming significant time and energy of customers.
- Information silos and communication barriers: In cross-border communications, customers often face difficulties such as time zone differences, language barriers, and inability to find the right contact person. Issues are relayed across multiple departments, leading to low efficiency.
- Unaddressed personalized needs: For requests to adjust transportation plans for special goods or special destinations, standardized customer service systems struggle to respond and meet such needs quickly.
II. The Solution: Four Pillars of [Yuyuan International Logistics]’ New After-Sales Service
To address the above pain points, [Yuyuan International Logistics]’ new system is built around the four core principles of "Proactivity, Efficiency, Transparency, and Professionalism":
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Pillar 1: Proactive Early Warning – Turning Passivity into Initiative
Relying on an advanced intelligent logistics system, we have achieved full-process visual tracking and AI-powered early warning. Once the system detects abnormalities in the transportation process, such as delays, route deviations, or missing customs clearance documents, it will automatically trigger the early warning mechanism. Our customer service team will proactively contact customers via email, SMS, or phone to inform them of the current situation, causes, and response plans, ensuring customers feel assured and worry-free.
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Pillar 2: Express Claim Settlement – Fulfilling Commitments Clearly
We have launched the "Claim Settlement Green Channel" service. For confirmed cases of shipment damage or loss, customers can submit electronic proofs through their dedicated customer service representative or online platform. We commit to completing claim verification and payment within 15 working days after receiving all necessary documents, significantly shortening the traditional logistics claim cycle that used to take months.
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Pillar 3: Dedicated Customer Service – Breaking Down Communication Barriers
Each key customer is assigned a dedicated after-sales customer service manager. This manager will serve as the customer’s sole contact point, fully responsible for coordinating internal resources (such as customs clearance, warehousing, and transportation teams), resolving time zone and language-related issues, and providing "one-stop" after-sales solutions. This completely eliminates the "passing the buck" style of communication.
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Pillar 4: Expert Support – Solving Customers’ Difficulties
We have established an "After-Sales Think Tank" consisting of customs clearance experts, dangerous goods transportation specialists, and large-scale project logistics engineers. When customers’ goods involve complex categories or encounter unusual challenges, the dedicated customer service representative can immediately activate the expert support process to provide authoritative solutions, meeting customers’ personalized and high-difficulty needs.
CEO’s Comment
[Andy Yi], Founder and CEO of [Yuyuan International Logistics], stated: "The essence of logistics is service, and the value of service is most profoundly reflected in the after-sales phase. A successful crisis resolution can win customers’ trust far more than a hundred smooth shipments. We have invested heavily in upgrading our after-sales system to send a clear message to the market: [Yuyuan International Logistics] does not just sell transportation capacity, but a heavyweight commitment and guarantee."
About [Yuyuan International Logistics]
[Yuyuan International Logistics] is a global service provider specializing in one-stop international logistics solutions. Its business scope covers international air freight, sea freight, rail freight, cross-border e-commerce logistics, overseas warehouses, and customized supply chain management services. With a global network and a self-developed intelligent logistics platform, [Yuyuan International Logistics] is committed to making global trade logistics simpler and more reliable.
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